If you launch the camera app (or a third-party camera), and see a black screen or a blur that doesn’t change or go away, then try the following:
1. Make sure that nothing is actually blocking the camera lens. You may have put a case on incorrectly, or there may be something stuck to the camera hole.
2. Close the camera app and try launching the camera app again.
3. If that didn’t work, try restarting your device and then launching the camera again.
Try switching back and forth between the front (selfie camera) and rear-facing cameras to see if the issue appears on both. If it’s only one, you may need to have the camera component replaced.
Click here to schedule a repair.
