FAQs

We currently repair Apple iPhone, Apple iPad and Huawei smartphone and tablet devices. Our technicians are experienced and fully capable of repairing and replacing all types of components and parts of the above mentioned devices. We’ll soon be adding more brands, devices and repair services, so stay tuned.

IntelliFix is a mobile repair specialist that offers two types of services to get your smartphones and tablets repaired:

Option 1: We Come To You
Option 2: Collect & Deliver

To get started a simple booking process can be completed on our website in less than 5 minutes. When your booking is approved (subject to parts availability) a technician will come to your home, workplace or wherever you like on your selected date and time to repair your device. If you prefer option 2, our collect and deliver service we’ll collect, repair, test and return your device right to your door.

We guarantee the use of high-quality parts at all times. All repairs come with a no hassle 365-day warranty. T’s&C’s apply.

Most repairs are carried out the same-day; some high level repairs such as liquid damage or board level can take longer. Below you can find our average repair time frames:

On-site repairs: Repairs are completed within 30 – 60 minutes.
On-site avg. time: 28 minutes
Collect & deliver: Repaired and delivered within 4 – 6 hours.
Collect & deliver avg. time: 4 hours
High level repair: Repaired in 3 – 14 working days (fault dependent)
High level avg. time: 7 working days

We pride ourselves on our quick turnaround times. However, on some occasions our turnaround times can be extended due to a high level of repairs or parts availability.

We use 100% genuine parts where possible. If original parts are not available we will source a high-quality OEM part for the repair. We guarantee the use of original and high-quality OEM parts.

You can pay for repairs via the following payment methods:

1. COD – Cash on delivery (of service)
2. Credit/Debit Card
3. EFT (please note proof of payment must be sent prior to the repair being carried out.)
4. SnapScan
5. Online Payment (coming soon)

We endeavour to keep all information intact, unless it is necessary to remove as a part of the repair. These repairs usually include software problems or liquid damage. If your data is particularly important please let us know when booking your device.

Absolutely! We provide a 365-day no hassle warranty on all the parts and services we furnish (this excludes liquid damaged devices which is limited to a 30-day warranty due to the nature of the repair). Please see our warranty policy for more details.

IntelliFix eliminates the hassle (and extra costs) of going to a repair shop and waiting hours or even days to have your device repaired. Our certified technicians come to your location. While IntelliFix repairs your device, you can continue to go about your business.

Our technicians are mobile and ready to meet you anywhere you would like, as long as its safe. We generally come to residences, offices and your local coffee shops.

Absolutely! We form a background check on each technician before we hire them. These background checks are thorough and we check for any criminal records. Our technicians are certified with technical experience in the trade. All of our technicians are obligated to follow our code of conduct which is to provide all customers with courtesy and professionalism.

Yes you can, contact us describing your problem and we’ll see what we can do for you.

IntelliFix is committed to providing the best pricing on all our services. So if you find a lower price from a reputable repair center for the same repair, on the same device (a printed quotation must be provided in order to qualify), tell us and we’ll match it.

While there’s always someone who can fix your device for cheap like that guy from the corner shop, beware of prices that seem too good to be true. A cheap repair often involves sub-par replacement parts, further damaged or malfunctioning devices, and more repairs needed in the long run.

Here at IntellliFix we believe in using top-quality parts and upholding the highest standards to ensure we get every repair right. We make the repair process quick and convenient. Our repairs are trustworthy—we use original parts (in some cases professional-grade OEM replacement parts), provide a full year warranty, and are always there to help with any future issues.

We are constantly running promo’s and competitions. Click here to learn more about our promotions currently running.

Simply log on to our website and fill out the booking form. You have two options to choose from to get your device repaired:

• We Come To You – On-the-spot repairs done at your very own workplace or home at no extra cost.
• Collect & Deliver – We’ll collect your device and return it right to your door once the repair is completed.

Yes you definitely can. When booking your devices simply click on the “plus icon” as shown in the image below:

You will receive a confirmation email with all the details of the repair. After the initial email you will receive notifications and reminders via email and sms about your repair.

It is recommended. We need the passcode in order to test your phone after the repair. You may give your password to the technician when he arrives. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

A cancellation link can be found in the email that contains your booking information. Please note, cancellations must be done at least 2 hours before the time of repair (late cancellations will be billed at a call out fee of R200 to cover expenses). Alternatively you can call us to cancel or reschedule your repair.

On the first step of our booking form when selecting your device there is a section to add your availability (see image below). You can select a convenient date – this will only display time slots available on or after the selected date. You can also select specific days of availability (ie. selecting Monday and Tuesday will only show available time slots for Mondays and Tuesdays on or after the selected date).

A technician will be assigned to you once you complete the booking form. The technicians details including contact number and email address will be in the booking details email we’ll send you. You may use this details to contact your technician should you have questions or requests.

We offer obligation free quotations on our website so you will NOT be billed if you decide to not go ahead with the repair. If you require a technician to come to your home to fault assess and diagnose your device, a service fee of R349 is charged for the call out and an accurate quotation will be sent via email.

No. We are not authorized by any of the retail mobile brands. We have no affiliation with any other company; we merely perform out-of-warranty support and repairs on smartphones and tablets. If your device is still under warranty, we highly recommend you to contact or visit the authorized service center. Should you still decide to use IntelliFix while under warranty, please note the manufacturer warranty may be voided.

No we do not need your SIM card. Our technicians will have a test sim card with them for testing sim/network required features on your device.

Yes, no problem, please contact us or book-in your device for repair.

Yes, any non responsiveness your phone is experiencing due to a drop should be corrected with the touchpanel/digitizer repair, as the “Digitizer” that is replaced is the part responsible for all touch functionality.

Yes, the screen replacement service will replace the entire glass face (and the LCD in most cases), so the extent of the damage to the previous glass does not matter.

If the actual display or screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Digitizer option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to “support@intellifix.co.za” and we’ll advise you and do our best to diagnose it.

The typical cell phone battery begins to deteriorate after 400 charging cycles. The average user will reach this point after 1-2 years of regular usage. This however is  not always the case – some batteries may deplete or deteriorate sooner or even experience swelling and malfunction. If this is the case then have the battery repaired asap.

If your phone does not charge altogether, check to see if the port is loose or dirty. If it’s loose or dirty, you will most likely need a charging port replacement. If an aux cord can be firmly plugged in, you are most likely experiencing a battery issue. If you still can’t tell then contact us and we’ll send a technician to diagnose the issue.

Older devices have been known to slow down if a recent software update has been installed because the phone’s hardware is not equipped to support the new features of the operating system.

Do not turn on your device, dry the outside of the phone being careful to not press any buttons. It’s best if you book-in your device with IntelliFix the same-day as we will have a better chance of repairing it. Of course if you’re unable to do so, try to dry it out, then make a booking as soon as possible. We will gladly take over from there!

Absolutely, we have repaired smartphones that have been dropped in all kinds of liquid, not just water. We have seen phones dropped in beer, coffee and everything in between. The water damage service applies to all type of liquid, not just water.

Absolutely. Through the salt in salt water is very corrosive and can be very damaging to electronic devices, there is no reason to not get your device and diagnose/water damage repaired. Our success rate on salt water damage is lower than that of a device that has been dropped in other liquid but there is still a possibility that it can be repaired.

We recommend you have your device diagnosed with us. Your device may worsen over time if it is not properly repaired after falling into any liquid. It might be one issue today but corrosion may spread and cause further damage.

Liquid/water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Typically we have a water damage repair success rate of 75% percent, though nothing is guaranteed to work and there is only a 30-day warranty included.